This policy explains how cancellations and refunds are handled for bookings made on Simple Ride Tanzania Limited.
1. Eligible Refund Requests
Refunds may be issued for eligible cancellations, duplicate payments, or service disruptions verified by our support team.
2. Non-Refundable Cases
Completed journeys, late cancellation requests, or incorrect booking details submitted by the passenger may be non-refundable.
3. Refund Process
To request a refund, contact support with your booking reference and payment details. Requests are reviewed before approval.
4. Processing Timeline
Approved refunds are processed within a reasonable period depending on the payment method and provider timelines.
5. Refund Method
Refunds are generally returned to the original payment method or credited to wallet balance where applicable.
6. Contact for Refunds
For help with a refund request, visit Contact Us and include your booking reference.